AIPEX and Hostfully: A partnership that delivers on guest experience

May 21, 2025

AIPEX has valued the rich collaboration with Hostfully for years - they are a wonderful group of people to work with and have built their business on a strong customer-centric philosophy. What began as a collaboration between AIPEX and Hostfully to make digital guidebooks available through voice technology has now evolved into a powerful, full-scale PMS integration—unlocking new levels of automation, efficiency, and guest satisfaction for vacation rental professionals.

What This Integration Delivers

With these new investments in software integration, property managers can now offer three intelligent guest engagement channels seamlessly connected to their Hostfully PMS:

Mobile AI Concierge – Guests get a dynamic, self-service concierge experience directly on their phones.
In-Home Smart Display – A managed, large-screen Amazon Echo device provides in-property assistance, customized by the host.
AI Messaging Integration – AIPEX drafts and manages guest message replies within Hostfully’s unified inbox, saving time and maintaining professionalism.

Enhanced Features for Streamlined Operations

Real-Time Calendar Sync: AIPEX automatically syncs with your Hostfully reservation data, enabling personalized greetings, automated departure instructions, and even voice-activated checkout.
Custom Concierge Links: Each booking generates a unique concierge link that can be embedded in Hostfully’s pre-arrival emails via a custom field.
Knowledge-Rich AI: Property details from Hostfully listings are imported into AIPEX, allowing the AI to answer guest questions intelligently.
Unified Messaging Control: AI responses are previewed within the Hostfully inbox, ensuring transparency and control while offloading repetitive tasks.

How to Get Started

Setting up the integration is straightforward. If you haven’t already, sign up for AIPEX and set up your properties in the AIPEX Virtual Concierge portal. Then:

In Hostfully: Go to Integrations, locate AIPEX, toggle it ON, and select which properties to connect.
In AIPEX: Log into the AIPEX Virtual Concierge Portal, navigate to Account > Integrations, and authenticate with your Hostfully credentials.
Link Properties: Connect each Hostfully listing to its AIPEX property profile to enable calendar-based features.
Enable Messaging: Activate PMS Inbox Integration in AIPEX to begin receiving AI-drafted replies in Hostfully.
Use the Concierge Link: In Hostfully’s Templates & Triggers > Custom Data, include [$MOBILE_CONCIERGE_LINK$] in your pre-arrival messages to give each guest access to their personalized mobile concierge.

For detailed instructions, please refer to the Connectivity User Guide on our Hostfully Integration Knowledgebase.

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The Result: Modern AI-enabled Hospitality

This deep set of integrations helps professional managers reduce workload, improve response quality, and enhance guest satisfaction—all while keeping operations lean and scalable. It’s the next logical step for operators who have used AIPEX and Hostfully separately in the past or those new to both solutions that want to take advantage of these market-leading capabilities.

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Note for larger property management companies:

Do you have more than 10 properties? Contact us at support@aipextech.com about access to the AIPEX enterprise portal that includes additional advanced features built for scale - at no additional cost.