Privacy Policy

Table of Contents

Changes to This Policy

We may update this Policy from time to time. If we do, we’ll let you know about any material changes, either by notifying you on the Site or by sending you an email. New versions of this Policy will never apply retroactively — we’ll tell you the exact date they go into effect. If you keep using solutions from AIPEX after a change, that means you accept this Policy.

Who We Are

AIPEX Technologies, Inc. (creators of the AIPEX Virtual Concierge and AIPEX for Senior Living, subsidiaries, affiliates, agents, representatives, consultants, employees, officers, and directors — collectively, “AIPEX Technologies,” “AIPEX”, “we,” or “us”) provides services that help hospitality hosts and senior living communities add value to their guest’s or resident's experience using AI voice assistant apps and smart home technology. We are a corporation based outside of Seattle, WA.

How This Policy Applies

This Policy describes the information we collect from you, how we use that information and our legal basis for doing so. It also covers whether and how that information may be shared and your rights and choices regarding the information you provide to us. If you see a capitalized word, it's defined in our Terms of Use. We use cookies and similar technologies, as described under Cookies and other Technologies.

By using the Services offered by AIPEX, you're acknowledging you have agreed to our Terms of Use and that you have read and understood this Privacy Policy and our Cookie Policy.

What We Collect and Receive

In order for you to create an account with AIPEX and use our Services, we need to collect and process certain information. Depending on your use of the Services, that may include:
You may decline to provide us with your information. However, this will limit your ability to register for an account or use our Services.

How We Use This Information

We use the information we collect for the following purposes:

European Union Users

Data protection law in Europe requires a “lawful basis” for collecting and retaining personal information from citizens or residents of the European Economic Area. Our lawful bases include:

How This Information Is Shared

Information that's shared publicly

The only circumstance in which your information would be shared publicly is associated with user testimonials, reviews or comments. This information is generally shared anonymously, however we may ask for your permission to use your name. In those circumstances, your name is the only personal information shared, with your consent.

Information that isn't shared publicly

The following data will not be publicly displayed or revealed to other users:

Information that's shared with trusted third-party services

We may share your information with certain trusted third-party services to help us provide, improve, promote, or protect AIPEX Services (like when we partner with payment processors, or use services that help us manage our ads on other sites). When we share data with third-party services that support our delivery of the AIPEX Services, we require that they use your information only for the purposes we’ve authorized, and that they protect your personal information at least to the same standards we do. We may also share information that’s aggregated and anonymized in a way that it doesn’t directly identify you.

Information that's shared to protect AIPEX and comply with the law

We do reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect AIPEX's legal rights, property, or the safety of AIPEX, its employees, users, or others.

Links to other websites and services

Our Site may include links to other websites or services whose privacy practices may differ from AIPEX's. When you use a link to an external site or service, the privacy policy and data processing disclosures for that site or service governs.

Retention

We will retain your information as long as your account is active, as necessary to provide you with the Services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect AIPEX's legal rights.

We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Site, improve our Services or comply with legal obligations.

Data Transfers

Because AIPEX is a US-based company, your information will be collected and processed in the United States. The United States has its own laws governing data protection and government access to information. The rules that protect your personal information under United States law may be different than in your home country. If you choose to use the Services, you need to agree to our Terms of Use, which set out the contract between AIPEX and its users.

Your Rights

Users residing in certain countries, including the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information.

You can request a copy of your personal data from AIPEX, or modify or delete personal information that you have provided to us by contacting us at support@aipextech.com. We may retain certain information as required by law or as necessary for our legitimate business purposes.

Cookies and other Technologies

What they are

Cookies are small data files that are issued to your device when you visit a website and that store information about your use of a service. Pixel tags (which are also called clear GIFs, web beacons, or pixels) are little snippets of code or tiny images embedded on websites and in email that help us learn how you interact with our site and emails.

Why we use them

AIPEX uses cookies and these other technologies to help recognize you as a repeat visitor and, to improve the quality of our Services.

How they work

When you visit AIPEX, our web server sends a cookie to your device, which allows us to recognize your device (but not the specific person using it). By associating the identification numbers in the cookies with other account information when, for example, you log in to our Services, we know that the cookie information relates to your user account. Similarly, pixel tags on AIPEX and in email communications help us identify how your device is being used to interact with AIPEX content. Some of the tags and cookies used by our Services are served by us, and some are served by trusted partners who are delivering services on our behalf.

Some examples of the types of cookies and other technologies AIPEX uses:

You can control certain cookies

Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. Blocking or deleting cookies may prevent you from using most of our Services. To find out more about how to enable, disable, or delete cookies from your web browser, please visit here. To control flash cookies, which may be used on certain websites from time to time, you can go here. Why? Because flash cookies cannot be controlled through your browser settings.

Our Do Not Track Policy

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our sites may not work. If you block or reject cookies, not all of the tracking described here will stop.

Certain options you select are browser- and device-specific.

Security

We take security seriously, and the security of your personal data is important to us. We follow industry-standard practices to protect the data we collect and maintain, including using Transport Layer Security (TLS) to encrypt information as it travels over the internet. No method of transmission over the internet or electronic storage is completely secure, so VCS cannot guarantee its absolute security. Your account information is protected by a password, which you should choose carefully and keep secure.

We encourage the responsible disclosure of vulnerabilities of our Services by emailing support@aipextech.com.

Data Protection Officer

To contact our Data Protection Officer, please email privacy@aipextech.com

You can contact us in writing at:

AIPEX Technologies, Inc.
30610 NE Tolt Hill Rd
Carnation, WA  98014
USA        

Data Protection Authority

Subject to applicable law, if you are a citizen or resident of the European Economic Area, you also have the right to (i) object to AIPEX's use of your personal information and (ii) lodge a complaint with your local data protection authority.

Children

People under 18 (or the legal age in your jurisdiction) are not permitted to use AIPEX Services on their own. AIPEX does not knowingly collect any personal information from children under the age of 13 and children under 13 are not permitted to register for an account or use our Services.

If you believe that a child has provided us with personal information, please contact us at support@aipextech.com. If we become aware that a child under age 13 has provided us with personally identifiable information, we’ll delete it.

Updated: December 2022

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