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Inside the Playbook: How Top Hosts Engage Guests During the Stay
AIPEX helps you engage every guest, without being intrusive.
Today’s travelers expect more than a clean home and a key code. They want clarity, convenience, and connection during their stay. But they don’t want interruptions. They don’t want apps. And they definitely don’t want to scroll through email threads just to ask how to turn on the hot tub.
This is where in-stay guest engagement comes in.
At AIPEX, we believe this is the next major frontier in hospitality—one that leading hosts are already leaning into, and one that drives outsized returns in both guest satisfaction and revenue.
What Is In-Stay Guest Engagement?
Here is what it's not: in-stay engagement is not about bothering your guests.
It’s about being visibly present, instantly helpful, and always available—without ever interrupting the vacation they came for.
It's two key things:
- Guests have an easy, on-demand way to engage with you, right inside the property.
Not buried in an email. Not limited to the group organizer’s inbox. But right there—accessible to everyone in the home, whenever they need help or want to explore what’s available. - Hosts have a way to surface the messages that matter most to their business.
Whether that’s upsell offers like late checkout or stay extensions, encouraging direct rebooking, or friendly nudges for a 5-star review—you need a way to get those in front of guests.
The best part? This can all happen without more messages, more apps, or more work.
Why Now? The Shift in Guest Expectations
Across the global hospitality tech space, one trend is crystal clear:
Guests want help and info during their stay—but only when it’s easy, relevant, and on their terms.
There are 3 key aspects to deliver on that expectation. Solutions must:
- Emphasize accessibility: Every guest can engage, not just the person who booked.
- Prioritize timing: Offers and requests are shown at the right moment—not spammed in advance.
- Create business value: Whether through reviews, rebookings, or upsells, they drive measurable ROI.
This isn't just about “better communication.” It's about creating a system where guest-initiated engagement and host-prioritized messaging coexist naturally—and profitably.
AIPEX: In-Stay Engagement, Built for Vacation Rentals
At AIPEX, we’ve built our platform around these exact principles.
Our smart displays—beautiful, unobtrusive devices mounted in your property—give guests a clear, in-home way to:
- Get help or reach the host directly
- Access local recommendations or property info
- Learn about opportunities like late checkout, rebooking direct, or extending their stay
- See exactly what you want them to see, when it matters most
No apps. No passwords. No pushy messages. Just one central hub that’s always there when they need it—and never in the way when they don’t.
Why It Matters
Still wondering if in-stay guest engagement is worth prioritizing? Here’s what you’re missing without it:
In other words, this isn’t a “nice to have.”
It’s the new baseline for responsive, profitable, host-led hospitality.
The Bottom Line
Your property creates the experience.
AIPEX helps creates the connection.
With in-stay guest engagement, you give guests the autonomy they want, and you get the visibility and influence your business needs—right where it counts, and when it matters most.
Want to see how it looks in action?
Book a demo and we’ll show you how to turn your property into a smarter, more connected guest experience—without adding work for you or friction for your guests.